Maintenance & repairs
Coordinating repairs, arranging quotes and keeping work moving with local tradespeople who know the Island.
Isle of Wight block management
Your block.
Your community.
Our commitment.
Exceptional management starts with people. We bring responsive service, local knowledge and a partnership approach to looking after your building.
24 hoursOur response promise.
Every query. Every time.
Every query. Every time.
ISLAND ROOTS. HIGHER EXPECTATIONS.
Isle of Wight specialistsLeaseholders as partnersLocal trades. Local knowledge.Personal, responsive service
Looking after the whole picture
A well-managed block.
A better place to live.
From day-to-day repairs to longer-term planning, our approach brings clarity to the work, the costs and the decisions that affect your building. The scope is agreed around your block's needs.
Budgets & service charges
Clear budgets, understandable reporting and a practical approach to planning for future expenditure.
Leaseholder communication
Responsive answers, useful updates and clear next steps, so you know what is happening and why.
Building inspections & upkeep
Agreed inspections and maintenance planning to identify issues and help protect the building over time.
RMC & RTM support
Practical management support for resident management and right-to-manage companies, with clear responsibilities.
Compliance coordination
Helping organise relevant assessments, records and specialist contractors within an agreed management scope.
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Leaseholders should be partners in managing their building.THE SOLENT APPROACH
A partnership, by design
Your voice belongs
in the conversation.
It is your home and your investment. We believe you deserve to understand the decisions, help shape the priorities and see progress.
- ✓Decisions made with you
Listen to leaseholders and directors before shaping a plan for the block.
- ✓Clarity at every stage
Explain proposed works, costs and next steps in plain English.
- ✓Follow-through that matters
Keep you informed as issues move from first report to resolution.
Our service commitments
Mainland standards.
Island understanding.
Professional expectations, with the personal attention and local presence your block deserves.
A response within 24 hours
All queries responded to within 24 hours. A response means acknowledging your query and explaining the next step; resolution depends on the issue.
Local means close by
An Isle of Wight focus, with local presence and an understanding of the practical needs of Island buildings.
People who know the Island
Local knowledge of tradespeople helps us find the right people for the work your building needs.
Exceptional service, daily
Careful organisation, clear communication and attention to the details that make a difference to residents.
Considering a change?
A fresh start.
A free handover.
Whether you are reviewing your current arrangements or appointing a manager for the first time, we start by understanding your building and your priorities. We manage your handover free of charge, with no Solent handover or setup fee.
Tell us about your block
Share where you are, the number of homes and what you would like to work better.
A proposal built around you
We discuss the services, responsibilities and fees, so everyone understands the arrangement.
Free, coordinated handover
We coordinate the transfer of records, priorities and communication at no charge. No Solent handover or setup fee.
Start a conversation
Let's make your
block work better.
Tell us what matters to your community. We would love to hear about your building and the service you are looking for.
Which areas do you cover?
We specialise in the Isle of Wight. Tell us where your block is and we can discuss how we could support it.
What does the 24-hour promise mean?
We respond to all queries within 24 hours, including weekends. This is a response commitment rather than a guarantee that repairs or complex matters will be resolved within that time. If life or safety is at immediate risk, contact the emergency services.
How much does management cost?
Fees depend on the size of your building, its requirements and the services agreed. Contact us for a proposal tailored to your block.
Is the handover free?
Yes. We coordinate your handover free of charge, with no Solent handover or setup fee. Our ongoing management fee is agreed separately. Any fees charged by your outgoing agent remain subject to your existing agreement.
Can you help us change managing agent?
We can discuss the steps involved, your existing arrangements and a proposed handover. Any change will need to reflect your current agreement and the authority of those appointing us.